The Coffee Bean & Tea Leaf

The manager here, Zenaida, is the literal worst I’ve ever seen. She’s perfectly friendly towards customers and then she turns around and harasses, belittles and intimidates her employees. She demands explanations when they have to call out for emergencies (in violation of California law), trains them with outdated materials, and yells at them in front of customers, as I witnessed. No one who works here is happy under her direction and this location would be much better served by removing her from her post. The other employees are friendly, welcoming and exceptional at their jobs. It’s just a pity they’re so thoroughly mismanaged.